Shipping & refunds

Before your order ships

You can cancel at any time before your order is shipped, for any reason, and receive a full refund — the item and any shipping you paid. There is no cancellation fee and no time limit, as long as it has not gone out yet.

To cancel, contact us with your order number and we will confirm the refund. Refunds return to the PayPal account you paid from.

After your order ships

You have 30 days from delivery to return the item for a refund. Return it in its original condition, and we will refund the price of the item once it reaches us.

Shipping costs are not refunded on a change-of-mind return, and return postage is yours to arrange.

If something arrives damaged or faulty

We refund it in full, including all shipping, and we cover the cost of sending it back. Photograph the damage before returning it if you can — it speeds things up and helps us improve the packing.

How long a refund takes

We process refunds through PayPal once the cancellation or return is confirmed. How quickly the money appears then depends on PayPal and your bank, and is outside our control — typically a few working days.

Limited editions

Collectibles are produced in limited, individually numbered runs. Cancelling or returning one releases your number back to the shop, so we cannot guarantee the same serial if you order again later.

Contact

For anything about an order — cancelling, returning, or asking where it is — reach us at support@epiko.io with your order number.